Shipping Policy

At Aristochat, we understand that our customers are at the heart of our business. Our goal is to ensure every customer has a positive experience with us. We are proud of the quality of our products and the level of service we provide.

To ensure a smooth shopping experience, we encourage you to carefully read our shipping policy before placing an order. We believe that transparency is essential to establish a trusting relationship with our customers, and we want to make sure you fully understand our shipping terms.

ORDER AND SHIPPING CONFIRMATION

After placing an order with us, you will receive an order confirmation email. Once your order has been shipped, a shipping confirmation email will be sent to you with all the necessary information, including the tracking number, carrier, and estimated delivery date. If you do not receive these emails, please check your spam folder.

PROCESSING TIME AND SHIPPING SCHEDULE

We ask you to allow a processing time of 1 to 2 business days before your order is shipped. It is important to note that this processing time is separate from the delivery time. Thus, the total time required to receive your order corresponds to the processing time plus the delivery time.

Additionally, please note that we ship orders only on business days (Monday to Friday). Any order placed on the weekend or a public holiday will be processed on the next business day.

PARTNERS AND TRACKING DELIVERY

When you place an order with Aristochat, we work with reliable carriers to ensure that your order is delivered to you on time and in good condition. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. You can use this link to track the delivery of your package. Please note that the delivery time indicated in the email is an estimate and may vary depending on your location and the carrier's availability. Additionally, tracking information may take 1 to 4 days to appear on the carrier's website.

Although Aristochat collaborates with reliable carriers to ensure secure and fast delivery, we cannot guarantee an exact delivery time. In case of delay or shipping issues, Aristochat is committed to working with you to resolve the situation as quickly as possible. However, Aristochat cannot be held responsible for delays or problems that may occur during the delivery process.


SIGNATURES AND DELIVERY OF PACKAGES

Some of our delivery partners may require a signature upon receipt of the package. In this case, the carrier will not leave the package at your door without obtaining the signature of a person present at the delivery address.

If no one is available to sign, the carrier may:

  • Drop the package at a nearby pickup point.
  • Schedule a new delivery attempt later.

Please note that Aristochat is not responsible for any issues that may arise if the carrier decides to leave a package without a recipient.


If you know that you will not be available to receive your package upon its arrival, you can arrange for another person to receive it and sign on your behalf. You also have the option to contact the carrier directly to agree on an alternative delivery option. Please note that once the package is delivered and signed for, Aristochat is no longer responsible for the package or any issues that may arise after delivery.

Please note that we cannot guarantee delivery on Saturday, even if you have chosen express shipping.

DAMAGES CAUSED BY THE CARRIER

At Aristochat, we place great importance on the quality of our products and ensure that they are carefully packaged to prevent any damage during transport. However, it may happen that packages are damaged due to handling by the carrier.

If you receive a damaged package, we recommend that you take photos of the packaging and immediately contact the carrier to report the issue. Please also send us these photos at support@aristochat.fr, and we will do our best to help you.

Please note that damages caused by the carrier's handling are not covered by our refund policy. We conduct rigorous quality checks before shipping, and all items are securely packed with bubble wrap. However, once the package is shipped, we no longer have control over how it is handled by the carrier.

We thank you for your understanding and will do everything possible to assist you in case of a problem with a damaged package.

INCOMPLETE OR INCORRECT COMMANDS

If your package arrives with missing or incomplete items, please contact us at support@aristochat.fr by indicating your order number as well as the details of the items concerned within 48 hours of receiving the package.

Depending on stock availability, some items may be shipped separately. In this case, you will receive multiple shipping confirmation emails with a separate tracking number for each package.

We will cover the shipping costs for any missing or incomplete item. If we cannot provide a replacement, we will issue a refund for the affected items.

ORDER MODIFICATIONS AND ACCURACY OF DELIVERY INFORMATION

It is the customer's responsibility to ensure that the delivery information is accurate and complete at the time of payment. Incomplete or incorrect information may result in processing delays or order cancellation.

If our system detects an address error, our customer service team will send you a verification email within 3 business days after you place your order. If we do not receive a response from you within this period, we reserve the right to cancel your order.

If you notice an error in your delivery information, please contact us at support@aristochat within 24 hours of your order. We will do our best to make the necessary changes, but we cannot guarantee that changes will be considered after this period.


DELAY IN DELIVERY

At Aristochat, we understand the importance of receiving your order as quickly as possible, and we strive to ship all orders as fast as we can. However, please note that some delivery delays may occur due to circumstances beyond our control.

For example, our delivery partners may encounter unexpected delays or logistical issues, such as extreme weather conditions or transportation disruptions. In these cases, we will do our best to work with the carrier to ensure your package is delivered as soon as possible.

Additionally, certain unforeseen circumstances may also delay the processing or shipping of your order, such as:

  • Out of stock
  • Address verification issues
  • Delays in payment processing

If we encounter a problem that may delay your order, we will inform you as soon as possible.

Please note that Aristochat cannot be held responsible for delivery delays caused by external factors beyond our control and cannot guarantee an exact delivery date. However, we will always do our best to keep you informed about the status of your order and assist you in case of any issues.

FREE SHIPPING FOR ORDERS OF $39 AND ABOVE

We offer free shipping for orders of $39 or more within the United States. Please note that this offer is valid only for orders with a minimum value of $39 after applying discount codes and promotions.

For orders with a total amount less than $39 (after applying discount codes and promotions), delivery fees will be applied. These fees will be calculated at checkout based on the weight, size, and destination of your order.

We work with several carriers to offer our customers the best delivery options in terms of cost and reliability.

For international orders, please note that taxes, customs duties, and additional fees may be required upon delivery. These fees are the responsibility of the recipient and are not included in the shipping charges billed by Aristochat. We recommend that you check with your local customs office for more information on any applicable fees before placing an order.

INTERNATIONAL SHIPPING

Aristochat offers international shipping to most countries with shipments on DDU (duties and taxes unpaid). This means that the customer is responsible for paying all import duties, taxes, and customs fees applicable upon receipt of the package.

Please refer to the table below to view the list of carriers, estimated delivery times, and tracking links corresponding to your country.

Pays CCARRIER & APPROXIMATE
DELIVERY TIMEFRAME
 TRACKING LINK
United States DHL USPS |
 5-12 Business Days (standard)
 2-5 Business Days (Express)
 USPS Suivi
Canada canada Post |
5-14 Business Days
 Canada Post Tracking
united Kingdom Royal Mail
5-14 Business Days
 Royal Mail Courier
service 
Ireland An Post 7-14 Business Days An Post Follow-up
Australia Australian Post
5-14 Business Days		 Australian Post Tracking
Germany German DHL 7-14 Business Days
 German DHL 7-14 Tracking
New Zealand New Zealand Post
7-14 Business Days		 NZ Post Tracking
France La Poste 5-10 Business Days La Poste Tracking
Spain Mail 7-14 Business Days
 Suivi Post Office
Italy  Poste Italiane 7-14 Business Days Poste Italiane Tracking
Japan Japan Post 7-14 Business Days
 Japan Post Tracking
Other International  International shipping with tracking – 10 to 31 business days International Monitoring


Please note that international delivery may take longer than domestic delivery and that carrier tracking sites may take 1 to 4 days to display tracking information.

Aristochat is not responsible for customs fees, import duties, or taxes, nor for packages lost or stolen during international shipping.

However, customs may sometimes hold a package for inspection, which can cause delivery delays. We recommend that customers check with their local customs office to find out if any additional fees or specific inspections may apply to their order.

If a package is held by customs, it is the customer's responsibility to provide the necessary documents or information to allow its release. Aristochat cannot be held responsible for delays or additional fees caused by a customs hold.

LOST OR STOLEN PACKAGES

We understand that it can be frustrating to experience the loss or theft of a package during the delivery process. However, once we have handed the package over to our delivery partner, we no longer have control over its routing.

If your package is lost or stolen, please contact us at support@aristochat.fr and we will do our best to help you.

We also recommend that you contact the carrier directly to file a claim. Most carriers have a specific procedure for lost or stolen packages and may ask you for additional information to process your case. On our side, we will also contact the carrier to monitor the progress of the claim and keep you informed.

Please note that Aristochat is not responsible for packages lost or stolen during delivery and that these cases are not covered by our refund policy. However, if the package is neither found nor delivered, we may consider a replacement, depending on the situation.

In some cases, the carrier may locate and deliver the package. If this is not the case, we recommend that you file a report with the local authorities.

RETURNS

We understand that you may sometimes need to return an item purchased from Aristochat, and we want to make this process as simple as possible for you.

Please note that return shipping costs are the responsibility of the customer.

To start the return process, please consult our refund policy, which specifies the conditions for accepting returns. Be sure to read this policy carefully to ensure that your return meets the required conditions.

If you have any questions or concerns regarding the return process, please do not hesitate to contact our customer service at support@aristochat.fr.
We are here to help you and will be happy to answer all your questions.

CANCELLATION AND REFUSAL

Aristochat reserves the right to cancel and refuse any order placed on our website.
We may, at our sole discretion, limit or cancel the quantities purchased per person, per household, or per order.
In the event that we modify or cancel an order, we will try to inform you by contacting you via email at the address provided during the order. We also reserve the right to refuse or cancel any order that we suspect to be fraudulent, unauthorized, illegal, or in violation of our Terms and Conditions of Sale.

If we cancel an order on our own initiative (and not at the customer's request), a refund will be issued immediately.
Please note that refunds may take between 3 and 5 business days to appear on your account, depending on your bank or credit card company. We apologize for any inconvenience this may cause.

SHIPPING POLICY CHANGES

Aristochat reserves the right to modify or update this shipping policy at any time and without notice. It is the customer's responsibility to consult the most recent version of the shipping policy before making a purchase and using our products.

By purchasing and continuing to use Aristochat products, customers agree to this shipping policy, including any modifications that may be made to it.

We encourage our customers to regularly review this policy to stay informed of any changes or updates that may affect their orders. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.