Frequently Asked Questions
How does the Pure Water keep the water fresh without a filter?
How does the Pure Water keep the water fresh without a filter?
The Pure Water uses a unique system that removes wastewater into a waste tank and fills the bowl with clean water on an adjustable cycle.
Is the Pure Water noisy when it operates?
Is the Pure Water noisy when it operates?
No, it operates quietly and makes very little noise during the filling process, making it ideal for noise-sensitive households.
Does it still need to be cleaned regularly?
Does it still need to be cleaned regularly?
Yes, although it requires less cleaning than standard fountains, we recommend cleaning the parts regularly to ensure your cat always has fresh water.
Is it safe for my cat?
Is it safe for my cat?
Yes, the Pure Water is designed with your cat's safety in mind. Made from high-quality, non-toxic, food-grade materials, it is completely safe for daily use. Additionally, its gentle water flow and quiet operation ensure that even the most cautious cats will feel comfortable drinking.
What is the size of the Pure Water?
What is the size of the Pure Water?
Dimensions of the Pure Water:
- Width : 33 cm
- Depth : 23.5 cm
- Height : 25 cm
Is the Pure Water compatible with the dishwasher?
Is the Pure Water compatible with the dishwasher?
Unfortunately, the Pure Water is not suitable for the dishwasher. We recommend washing the parts by hand with standard dish soap. Its rounded design allows for quick and easy cleaning without hard-to-reach corners.
How to charge the Pure Water?
How to charge the Pure Water?
To charge your Pure Water, simply use the included USB-C cable. Plug it into a USB power source and you're all set!
Note: The Pure Water must be turned on during charging to ensure proper charging.
Does it work for multiple cats?
Does it work for multiple cats?
The Pure Water has a 3L clean water tank, designed to provide water to up to 3 cats for several days.
Is the Pure Water easy to set up?
Is the Pure Water easy to set up?
With intuitive controls and easy installation, the Pure Water requires no complex setup. Simply fill the clean water tank, set your preferences, and you're good to go! Its durable design ensures it lasts over time and can even handle multiple cats.
What to do if my cat doesn't like Pure Water?
What to do if my cat doesn't like Pure Water?
If you are worried that your cat won't accept Pure Water, no worries. We offer a Chatisfaction Guarantee. This means that if your cat doesn't like the water station, you will be refunded, no questions asked. Just send us an email at support@aristochat.fr and we will take care of everything.
How long will it take for me to receive it?
How long will it take for me to receive it?
Once your order is placed, it will be processed within 1 to 2 business days before shipping.
Deliveries in France generally take between 5 to 8 business days.
You will receive all the tracking details in your confirmation email, and rest assured that all orders are fully insured and tracked for your peace of mind.
What to do if it no longer works?
What to do if it no longer works?
All ARISTOCHAT© products undergo strict quality inspection to ensure premium products. We have so much confidence in their quality that we offer a limited 1-year warranty.
If your product has malfunctions or manufacturing defects, we will quickly arrange a free replacement.
However, our warranty does not cover theft or accidental damage.
Do you still have questions about your Pure Water? We are here for you! Feel free to contact us at any time.