Frequently Asked Question
Delivery
How long will it take to receive my order?
How long will it take to receive my order?
It depends on your location. Orders within France will take 5 to 8 business days to arrive. International deliveries can take between 5 and 16 days. Shipping details will be provided in your confirmation email.
Help! I provided a wrong address. What can I do?
Help! I provided a wrong address. What can I do?
You must act quickly. We can only change your delivery address as long as the package has not left our warehouse.
Why does USPS display "Awaiting Item"?
Why does USPS display "Awaiting Item"?
We use two carriers for shipping. To see all tracking updates before USPS receives the package, please use our new tracking page: Track Your Order.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Shipping fees will apply and will be added at checkout. We offer discounts and promotions all year round, so stay tuned for exclusive deals.
Which carriers do you use for shipping?
Which carriers do you use for shipping?
We use all the major carriers as well as local partners. You will be able to choose a delivery method at checkout.
Can I return my product?
Can I return my product?
We do everything possible to ensure our customers love our products. However, if you need to make a return, we will be happy to help you. Just send us an email, and we will guide you through the process.
FAST BALL 2.0
Can the Fast Ball damage my furniture?
Can the Fast Ball damage my furniture?
As long as your furniture isn't made of cotton candy or clouds, no. The Fast Ball is covered with a layer of silicone that makes it soft
How to reload the Fast Ball?
How to reload the Fast Ball?
The Balle Rapide has a built-in USB-C port and comes with a USB-C cable. You just need to connect the Balle Rapide to a power outlet, a phone, a PC, or a laptop. You will never need to replace the battery.
Is the Balle Rapide noisy?
Is the Balle Rapide noisy?
Although it is not completely silent, the Quick Ball 2.0 operates very quietly thanks to its silent electronics and soft silicone wheels.
Can my cat break the Fast Ball?
Can my cat break the Fast Ball?
No. Unless your cat is a tiger or a lion, that can't happen. The Rapdie Ball is very sturdy and has no visible screws. The tab that closes the USB port is fully integrated into the toy, preventing your cat from nibbling on it and tearing it off.
Does La Balle Rapide need to be installed before use?
Does La Balle Rapide need to be installed before use?
No. When you receive the Balle Rapide, fully charge it using the provided USB cable. Then, press and hold the power button for a few seconds to activate the Balle Rapide. That's all!
What to do if my cat doesn't like the Quick Ball?
What to do if my cat doesn't like the Quick Ball?
If you're worried that your cat won't take to it, don't worry! For these cases, we have the "Chatisfaction Guarantee". This means that if your cat doesn't like the toy, we will refund you. No questions asked! You just need to send us an email at support@aristochat.com, and we'll take care of everything.
What are the specifications of the Fast Ball?
What are the specifications of the Fast Ball?
The Direct Drive motor offers long autonomy, high power, and a low noise level.
Material: ABS/Silicone
Weight: 95g / 3.35oz
Nominal voltage: 5V
Battery: Lithium polymer
Battery capacity: 300mAh
Load voltage: 5V/1A
Charging time: 1 hour
Usage autonomy: 7 to 8 hours
Controller battery: CR2032 (Included)
Package contents:
1x Fastball 2.0
2x Tail accessories
1x USB Type-C charging cable
1x Remote Control
1x Manuel
ANTI-HAIR BRUSH
On which fabrics does this work?
On which fabrics does this work?
It works on all non-woven fabrics, that is to say the fabrics used in the vast majority of cases for clothing, carpets, bags, bedding, etc.
Won't that damage the fabric?
Won't that damage the fabric?
No, the Anti-Hair Brush has been specially designed not to damage the fabric.
Does this also work on human hair?
Does this also work on human hair?
Yes.
Does it work on short hair?
Does it work on short hair?
Yes.
SOFTNESS BRUSH
Is it suitable for all cat breeds and all types of coats?
Is it suitable for all cat breeds and all types of coats?
Absolutely! The SOFT BRUSH was designed to be gentle and effective on all types of cat fur, whether your feline has short, long, or curly hair.
How often should I use the brush on my cat?
How often should I use the brush on my cat?
For best results, we recommend using the SOFT BRUSH 2 to 3 times a week. However, you can adjust the frequency according to your cat's shedding needs.
Can I use it if my cat has sensitive skin?
Can I use it if my cat has sensitive skin?
Yes! The SOFT BRUSH was designed for cats with sensitive skin. The gentle mist and soft bristles provide a soothing experience, even for cats with delicate skin.
If your cat has skin problems, we recommend consulting your veterinarian before use.
Is the mist warm?
Is the mist warm?
No, the mist is not warm. It is designed to provide a pleasant and slightly cool temperature, which will bring a refreshing sensation to your cat, especially during hot days.
How to clean it?
How to clean it?
Cleaning is child's play! Simply detach the brush head and rinse it under running water. You can also wipe the brush body with a damp cloth.
HAPPY HUNTER KIT
How does the Happy Hunter Kit work?
How does the Happy Hunter Kit work?
The Happy Hunter Kit consists of a stable base that stands on its own, a flexible wire, and a realistic bird attached to its end. The design of the wire allows the bird to flap its wings and move unpredictably when your cat interacts with it, mimicking the movements of real prey and encouraging your cat to play actively.
Is the Happy Hunter Kit safe for my cat?
Is the Happy Hunter Kit safe for my cat?
Yes, the Happy Hunter Kit was designed with your cat's safety in mind, so you can relax and enjoy watching them have fun.
Are the accessories easily replaceable?
Are the accessories easily replaceable?
Yes, the interchangeable accessories allow your cat to keep its hunting instincts sharp and to vary its play sessions.
What's in the kit?
What's in the kit?
The simple kit contains:
Fil flexible
Base with suction cup
4 bird accessories
2 pen accessories
The double kit contains everything above in duplicate, plus:
A Free Soft Brush
How to install it?
How to install it?
1. Open the suction cup lock:
Make sure that the small lever or switch on the suction cup is lifted so that it is open and ready to adhere.
2. Choose a clean and flat surface:
Find a smooth and clean surface, such as a window, a tile, or the door of a refrigerator.
3. Press and fix:
Press the suction cup firmly against the surface, expelling all the air until it is securely attached.
4. Lock:
Lower the lever or switch of the suction cup to lock it in place.
5. Connect the wire:
Slide the flexible wire into the hole of the suction cup base. Make sure it is properly inserted and secured.
6. Attach the bird:
Attach the bird-shaped accessory to the end of the wire.
7. Let the party begin!
Your Happy Hunter Kit is ready for your cat to have fun!
Tips for an extra-strong hold:
✔ Cleanliness first: Make sure the surface is clean and dry before installing the suction cup. Any dust or dirt can reduce adhesion.
✔ A slight moisture helps: Slightly moisten the suction cup before attaching it for better adhesion.
✔ Warm it up a bit: If the suction cup doesn't stick well, try warming it with a hairdryer for a few seconds. This will make it more pliable and help create a better seal.
Does it work on all surfaces?
Does it work on all surfaces?
The suction cup base works best on smooth and clean surfaces, such as windows, tiles, refrigerators, and even wood. It may not adhere well to rough or textured surfaces.
Can the toy be used for multiple cats?
Can the toy be used for multiple cats?
The Happy Hunter Kit is designed for solo play, but if you have multiple cats, they will probably take turns enjoying the toy. For an optimal play experience, consider purchasing a Happy Hunter Kit for each of your cats!
Is the toy suitable for all cat breeds?
Is the toy suitable for all cat breeds?
From playful kittens to majestic Maine Coons, the Happy Hunter's Kit is designed for all breeds and sizes.
Does the toy make noise?
Does the toy make noise?
The accessories contain bells that add an extra touch of excitement during playtime, encouraging your cat to pounce and play.
GUARANTEE
What to do if it stops working?
What to do if it stops working?
All ARISTOCHAT® products undergo strict quality control to ensure premium products. We are so confident in their quality that we offer a limited one-year warranty.
If your product has a malfunction or a manufacturing defect, we will quickly arrange a free replacement.
However, our warranty does not cover theft or accidental damage.
Need additional help? You can contact us through our contact page! We will be happy to assist you.